Engagements take one of three shapes, chosen on process maturity and whether an in-house technical team exists.
Jump to sectionHow we work
Last updated: 12 August 2026
One process, scoped and measured before anything is built
We begin with a single high-impact process and document everything before a line is written: the scope, the permissions, the escalation owner, and the success measures. Expansion follows results rather than preceding them.
Ask the Falaq agent about this pageLast updated: 12 August 2026
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Four steps, each with a documented output before the next begins.
Jump to sectionResponse times, uptime, accuracy thresholds and escalation obligations are set out in our published Service Level Agreement and Service Standards.
Jump to sectionEngagement models
Engagements take one of three shapes, chosen on process maturity and whether an in-house technical team exists.
Scoped pilotA single process, a fixed scope, and success measures agreed in writing before the build begins. Suited to a first engagement.
Operations retainerA portfolio of agents monitored, tuned and extended each month, with a review pack and a named account owner. Suited to established programmes.
Build & handoverWe build, document, train your team, and transfer ownership. You operate the system from launch. Suited to in-house IT teams.
Delivery sequence
Four steps, each with a documented output before the next begins.
- Step 01 — Process audit: we work alongside the team performing the task and document how it operates in practice, including the exceptions and the points at which work waits
- Step 02 — Design & permissions: scope, system permissions, escalation owners and success measures are documented and signed off before any build begins
- Step 03 — Build & test: we connect the agent in a controlled test environment and measure it on historical cases before launch
- Step 04 — Launch & measure: launch takes place under supervision, with every action reviewable, and scope extends only once the measures are met
What governs the commitment
Response times, uptime, accuracy thresholds and escalation obligations are set out in our published Service Level Agreement and Service Standards.