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11 · Integration Services

Answers an order question with the actual status, not an estimate

Connects the agent to your online store so that it reads live order, product and stock data.

01

What it does

The agent is connected to Shopify, WooCommerce, Salla or Zid through the platform's API. It is then able to answer an order-status question with the actual shipment status, confirm whether an item is in stock and in which variant, and quote the correct price including any promotion currently active. It contacts customers who have abandoned a cart, records return and exchange requests against the original order, and processes supplier invoices into the accounting system. Actions that alter an order — refund, cancellation, change of address — are performed only within limits you set in advance.

02

How it works, step by step

This is the real workflow with its rules and its limits — including the moment the agent stops and hands the case to a person.

  1. Arrives fromOrder question · Abandoned cart · Return request
  2. Step 1Reads shipment status, stock and the active price directly from your store
  3. Step 2Answers with the actual status rather than a general estimate
  4. ChecksIs the requested action inside the limits you set?
    • Within limitsThe action is performed and recorded against the original order
    • Outside limitsReferred to a member of staff with the order and the conversation
  6. RecordedEvery order-altering action is documented with who asked, when and why
03

Operates across

  • Shopify
  • WooCommerce
  • Salla
  • Zid
04

What is included

01Live order, stock and pricing lookup
02Contact with customers who abandon a cart
03Return and exchange requests recorded against the original order
04Order-altering actions bounded by limits set by the client
05

The guardrails it runs under

Four principles govern what we build and what we decline, and they apply to every agent without exception.

Operational honestyWe commit only to processes we can measure. Where an agent cannot outperform the current method of working, we say so before the contract is signed.
Human oversight by designEvery agent operates within defined limits and escalates to a named individual. Authority is granted deliberately by the client and never assumed by the system.
Arabic first, English equallyYour customers write in dialect, switch language mid-sentence, and expect to be understood. We build for that reality rather than translating around it.
Deliver, then expandWe begin with one high-impact process and earn the next. Scope discipline protects your budget as much as it protects our credibility.
06

Included in every engagement

  • Defined permissions, escalation to a named owner, and reporting
  • Delivery as a scoped pilot, an operations retainer, or a build-and-handover project
  • Operation across WhatsApp, web chat, voice, email, and your CRM and calendar

Services on the same track

Website & In-App AI AssistantAn assistant embedded within your website or mobile application, installed as a single script tag or an SDK.Booking, POS & Calendar IntegrationA two-way connection to your booking system, point of sale or calendar that reads live availability and writes confirmed bookings directly.

Identify the process that carries the highest cost

We will demonstrate how a Falaq agent would carry it out, beginning with a scoped engagement and measures agreed in advance.

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