Sectors served
Operational knowledge of the sector, not a general pitch
We work with established small and mid-sized organisations — typically 10 to 200 staff — that receive more inbound demand than their teams can handle, and that operate with sufficient process discipline for automation to hold.
Sectors served
Ideal client profile
Size10–200 employees, one to several branches
GeographyJordan, Saudi Arabia, UAE, Oman, Qatar, Kuwait
VolumeHundreds of customer messages, bookings or documents each week
BuyerOwner, general manager, or head of operations, sales or support
SystemsA CRM, a booking or POS system, WhatsApp Business, email
Indicators of readiness
- Enquiries arrive faster than the team can respond
- Quotations and leads lapse for want of follow-up
- Staff transcribe data from documents into systems manually
- The same questions are answered repeatedly each day
- The CRM is not relied upon because it is not current
Where we are not the right fit
Organisations seeking a research partner, a general software development house, or a chatbot placed on a website without change to the process behind it.
Identify the process that carries the highest cost
We will demonstrate how a Falaq agent would carry it out, beginning with a scoped engagement and measures agreed in advance.