Clinics · Dental · Polyclinics · Labs
An appointment not attended costs more than one never booked
Appointment booking and reminders, no-show recovery, insurance and identification intake, and patient questions before and after visits.
What we typically automate
- Appointment booking and advance reminders
- No-show recovery and rebooking
- Insurance and identification intake with validation
- Patient questions before and after the visit
Usual first agent
We begin with one high-impact process and expand once results are established. In this sector, the starting point is usually here.
- Arrives fromUnanswered call · Booking request · Missed appointment
- Step 1Reads genuine availability from your booking system before offering a time
- Step 2Offers only free slots and sends the reminder ahead of the appointment
- ChecksIs the requested time genuinely free in your system?
- AvailableWrites the booking straight into your system and confirms
- Not availableOffers alternatives from the same availability, never a time that does not exist
- RecordedCancellations are released to the waitlist, and every contact is recorded
Indicators of readiness
If two or more of these describe your business, automation will show its effect quickly.
- Enquiries arrive faster than the team can respond
- Quotations and leads lapse for want of follow-up
- Staff transcribe data from documents into systems manually
- The same questions are answered repeatedly each day
- The CRM is not relied upon because it is not current
Identify the process that carries the highest cost
We will demonstrate how a Falaq agent would carry it out, beginning with a scoped engagement and measures agreed in advance.