Restaurant groups · Hotels · Venues
Reservations, waitlists and events without the phone ringing twice
Reservations and waitlists, event and catering enquiries, menu and allergen questions, review responses, and group booking quotations.
What we typically automate
- Reservations and waitlist management
- Event and catering enquiries
- Menu, ingredient and allergen questions
- Review responses and group booking quotations
Usual first agent
We begin with one high-impact process and expand once results are established. In this sector, the starting point is usually here.
- Arrives fromBooking request · Event enquiry · Menu question
- Step 1Reads availability, service duration, staff assignment and price from your system
- Step 2Quotes prices from the point of sale, not a separate list that can fall out of date
- ChecksIs the table or slot free for the duration and party size requested?
- AvailableThe confirmed booking is written into your system, so both sides read one schedule
- FullAdded to the waitlist and offered the first slot that is released
- RecordedEvery booking, cancellation and waitlist move is recorded in the booking system itself
Indicators of readiness
If two or more of these describe your business, automation will show its effect quickly.
- Enquiries arrive faster than the team can respond
- Quotations and leads lapse for want of follow-up
- Staff transcribe data from documents into systems manually
- The same questions are answered repeatedly each day
- The CRM is not relied upon because it is not current
Identify the process that carries the highest cost
We will demonstrate how a Falaq agent would carry it out, beginning with a scoped engagement and measures agreed in advance.