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We handle the difficult verification, and the number stays yours

Establishes the official WhatsApp Business API for you and operates the agent on it.

01

What it does

We complete the process most organisations find obstructive: Meta Business Manager verification, registration of your number, approval of the display name, and submission of message templates for approval in Arabic and English. Once live, the agent operates on the channel with full API capability — session management, template messaging outside the twenty-four-hour window, opt-in records, and message-status reporting. You retain ownership of the number and of the Business Manager account throughout.

02

How it works, step by step

This is the real workflow with its rules and its limits — including the moment the agent stops and hands the case to a person.

  1. Arrives fromA message to your official WhatsApp number
  2. Step 1Manages the session inside the twenty-four-hour window
  3. Step 2Uses an approved template when contact outside it is required
  4. ChecksIs the customer's opt-in on record?
    • Opt-in on recordThe message is sent and its status tracked to delivery and read
    • No opt-inNot sent — the consent record is a condition, not a preference
  6. RecordedOwnership of the number and the Business Manager account stays with the client throughout
03

Operates across

  • WhatsApp Business Platform (Cloud API)
04

What is included

01Business verification and number registration
02Message templates drafted and submitted for approval
03Opt-in and consent records maintained
04Ownership of the number and account retained by the client
05

The guardrails it runs under

Four principles govern what we build and what we decline, and they apply to every agent without exception.

Operational honestyWe commit only to processes we can measure. Where an agent cannot outperform the current method of working, we say so before the contract is signed.
Human oversight by designEvery agent operates within defined limits and escalates to a named individual. Authority is granted deliberately by the client and never assumed by the system.
Arabic first, English equallyYour customers write in dialect, switch language mid-sentence, and expect to be understood. We build for that reality rather than translating around it.
Deliver, then expandWe begin with one high-impact process and earn the next. Scope discipline protects your budget as much as it protects our credibility.
06

Included in every engagement

  • Defined permissions, escalation to a named owner, and reporting
  • Delivery as a scoped pilot, an operations retainer, or a build-and-handover project
  • Operation across WhatsApp, web chat, voice, email, and your CRM and calendar

Services on the same track

Voice AI AgentsAnswers inbound calls and places outbound calls in Arabic and English, with a recording and transcript of each.

Identify the process that carries the highest cost

We will demonstrate how a Falaq agent would carry it out, beginning with a scoped engagement and measures agreed in advance.

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